Common queries answered
Frequently asked Questions
If you place your order by 8:00 PM, it will be shipped the same day. For deliveries within Poland, you can expect to receive your order within 1 business day. For international orders, delivery may take up to a week, depending on your location. We strive to get your order to you as quickly as possible!
If you need to change your shipping address, please contact us as soon as possible. Fragrana is not responsible for orders sent to an incorrect address provided by the customer, but we will do our best to assist you in resolving the issue if we are contacted promptly.
Once your order is processed, you will receive an email with tracking information. You can easily track the progress of your order by visiting Fragrana’s tracking page.
To receive customer support, please use our contact form. We respond to all emails as quickly as possible, with the goal of replying to all inquiries within 6 hours. Please note that there may be delays on weekends or during periods of high volume. We appreciate your patience!
If you entered incorrect details, please contact us as soon as possible. We’ll do our best to assist you in correcting the information before your order is processed. However, please note that once an order has been shipped, we may not be able to make changes.
We currently offer shipping to most European countries. To see if we ship to your specific location, simply review the available shipping options during the checkout process. If your country is listed, you can select the appropriate shipping method for your order. Should you have any questions or need further assistance, feel free to reach out to our customer support team. We’re here to help!
Yes, we typically send all items in a single package. For larger orders, we still strive to ship everything together in one package. If you place your order before 8:00 PM, we aim to ship it the same day to ensure a speedy delivery.